Refund policy

Returns & Refunds Policy

14 days from delivery date (exceeds legal 7-day ECT cooling-off).
Defective, damaged, or not as described: Up to 6 months per Consumer Protection Act—contact us immediately with photos/proof.

Item must be unused, in original packaging, with tags attached, and in resaleable condition.
We do not accept returns on: personalized/custom items, hygiene products, opened food/supplements, or digital downloads (if applicable)
Proof of purchase (order number) required.

Email us at [hlonimok4@gmail.com] within the window with order number and reason.
We approve or decline within 1 business day.
Ship back via any reputable courier (The Courier Guy recommended). You pay all return shipping costs—no exceptions, even on free outbound shipping orders.
Local returns to our Bela Bela/Limpopo office: Drop off free at our collection point—message for address.

Faulty/defective: Full refund (including original shipping if charged) + we cover return shipping where law requires. Processed within 5–7 business days of receipt and inspection.
Change of mind: Refund of item price minus 10% restocking fee (where legally permitted) + minus any promotional discounts. Original free shipping is not refunded (it was never charged). Store credit or exchange strongly preferred.
Refunds issued to original payment method. Gift cards/store credit: immediate.

We inspect every return. Items not meeting conditions may be refused or refunded at 50% value.
Delays or lost returns in transit are the customers responsibility.
This policy complies with South Africa’s Consumer Protection Act and Electronic Communications and Transactions Act. Legal rights (e.g., defective goods) always take priority.
See our Shipping Policy for tracking and delivery details